Terms and conditions

The customer chooses the products and services he wishes to purchase from the electronic catalog and transmits his order to deguisement.ch from an order form available on the site to be validated following the instructions.

The prices of the products and services invoiced are those appearing on the electronic catalog at the time of the order. The sale prices are net prices. A contribution to delivery costs, if requested, is clearly mentioned on the final validation slip as well as the total amount to be paid. Our prices are in Swiss Francs. Promotions on the site are not applicable directly to the store and/or vice versa.

Products and services are normally delivered by post to the address indicated by the customer within 2-3 working days depending on the method chosen ("economy" or "priority"). For a next day delivery in Switzerland, it is possible to choose the "express" option. The order must be placed before 2pm to receive it the next day with the "express moon" option. The sender reserves the right to use any other means of delivery in compliance with the deadlines and costs provided. Delivery times may vary in the event of delivery difficulties, stock shortages or vacation periods, which will then be notified by e-mail to the customer. Working days do not include weekends and holidays. For international deliveries, depending on the products and regions, delivery times may vary by several weeks.

All orders will be charged FRS 8.50 in "economy", CHF9.50 in "priority" and CHF 18.- in "express" only for Switzerland.  For Europe the costs of FRS 30.- (about 25.00 Euros). The other countries it is according to current rates of the post office.

The customer will have to make sure of the good condition of the delivery. In case of damage or supposed damage, it is up to the customer to make reservations with the deliverer and to inform deguisement.ch by registered letter or telephone within a maximum of 48 hours.

Animations plus Sàrl will do its best to satisfy the customer's requests and to execute the customer's orders for products and services. However, deguisement.ch will not be obliged to accept all orders and will not be liable to the customer in case of late delivery or temporary or permanent unavailability of products and services.

Returns are possible within 5 days after receipt of the goods. For reasons of hygiene, wigs, make-up and other accessories are not accepted for return. 
All returned merchandise must be folded, in its original packaging, with all labels, without smell, tears, etc. as you received it. If this is not the case, the merchandise remains at your disposal at the store for 30 days.
The value of the merchandise will be credited to your deguisement.ch customer account (website) for future purchases if you have not opted for a size exchange. 
NO merchandise will be accepted without first receiving the return form that must be filled out on the site. Any merchandise received without notice will remain at your disposal at the store for 30 days.

The responsibility of deguisement.ch can not be engaged in the case of force majeure such as strikes, fires, natural disasters, or others, this list is not exhaustive.

The payment of products and services can be made by credit cards or by advance payment, subject to all necessary verifications. Until effective reception of the entirety of the sums which are due to him in their entirety, Animations plus Sàrl remains owner of the delivered products and reserves the right to proceed to their recovery by all means placed at its disposal in the event of failure of the final payment.

The billing service is provided by our partner MF Group / POWERPAY. As an independent payment service provider, they offer the payment type "Payment by invoice". With the order invoice you can simply pay your online purchase by invoice. If you do not pay on time, you will receive a monthly invoice with an overview of the order the following month. Upon conclusion of the purchase contract, POWERPAY shall take over the invoice claim and process the payment terms. With the purchase on account, you accept, in addition to our general terms and conditions : https://www.powerpay.ch/en/agb

The products distributed by the store are guaranteed by their suppliers.

The customer has a right of access, modification and deletion of the data which concern him (art.34 of the law "Informatique et Libertés"). To exercise this right, please contact deguisement.ch represented by Animations plus Sàrl, Route de la Pâla 126, CH.1630 Bulle or contact us by email through the form on the site. The only information collected in the form of cookie concerns the references of the ordered products and services and a randomly generated identification number.

In the event of litigation, the parties grant jurisdiction to the Commercial Court 1630 Bulle Switzerland.